CONCOR has generally followed a policy of organizing specialized cargo/container handling services by deployment of state-of-the-art equipment on contractual basis. In addition, at ICD Tughlakabad, in Delhi, which is the company's flagship terminal, we also own, operate and maintain the most modern and sophisticated handling equipments such as a Rail Mounted Gantry (RMG) , Rubber Tyre Gantries (RTGs), and Loaded and Empty handling Reach Stackers.

Wagons

After starting operations with make-shift container wagons that were provided by the Indian Railways, CONCOR started acquiring state-of-the-art high speed container flats (BLC wagons), capable of running at 100 kmph. Since last 9 years. These have been progressively introduced on major container circuits in the last three years, as a result of which transit times have reduced and service quality has shown considerable improvement. 7200 such wagons are already deployed, and CONCOR plans to add to that fleet every year to cater to the growth in business as well as to replace outworn rolling stock. CONCOR has also purchased some 7200 container flat wagons from the Indian Railways, which have been since upgraded and retrofitted to also provide improved service quality and better transit times.

Infotech

IT forms the backbone of any service industry, where information correlates directly with improved levels of efficiency. In the transport sector, antiquated, cumbersome paper-based procedures cause an enormous waste of time and money. All too often, goods move through transport systems at a frustratingly slow speed, especially in developing countries. The physical side of trade transactions should aspire to become as efficient as the electronic transfer of money. This can be done through working partnerships among all those involved to improve logistics services through the use of information and network technology.

A primary component of CONCOR's overall business strategy has been the development of an advanced information system. A container and cargo logistics information system went online at Company's Inland Container Depot at Tughlakabad in 1994 and most other facilities have been equipped with computer systems to monitor traffic movement and maintain inventory records.

CONCOR is using various online applications like Export/Import Terminal Management System (ETMS), Domestic Terminal Management System (DTMS), Oracle Financials-ERP, HR-Payroll system etc. which are based on Centralized architecture deployed through Citrix environment and running over VSAT based hybrid network.

RDT’s are being used in the ICD/TKD yard and ICD/Dadri for online container tracking and entry of unloading / loading of containers on to wagons. Interface software was developed for automatic updation of entries through RDT’s into CCLS and ETMS database for EXIM operations. RDT’s are also interfaced with our Domestic Terminal Management System (DTMS) at DCT/Okhla, TNPM/Chennai and WFD/Bangalore. This has enabled any user to query the system either through LAN or Web to get the latest status and location of a container in the yard.

CONCOR has been certified to ISO/IEC 27001: 2005 standard for establishing and maintaining Information Security Management System (ISMS) for its IT functionality.

CONCOR has been awarded for its project titled “Web based Integrated Container/Terminal Management System” which has been adjudged by AFACT (Asia Pacific Council for Trade Facilitation and Electronic Business) as winner for e ASIA 2009 award for the category "Electronic Business in Public Sector".

Facility for electronic filing (e-filing) of commercial documents of CCLS(Container and Cargo Logistic System) has been provided to customers. This facility enables customers like Shipping lines, Importers, Exporters and CHA's to file the required documents online for process and take necessary printouts of processed output through web from anywhere without physically coming to ICD at Tughlakabad. Digital Signatures have been integrated with e-filing on CCLS to make the system more secure.

To view the e-filing procedure click here
Service levels of different functionalities of e-filing are annexured here

RDT’s are being used in the ICD/TKD yard and ICD/Dadri for online container tracking and entry of unloading / loading of containers on to wagons. Interface software was developed for automatic updation of entries through RDT’s into CCLS and ETMS database for EXIM operations. RDT’s are also interfaced with our Domestic Terminal Management System (DTMS) at DCT/Okhla, TNPM/Chennai and WFD/Bangalore. This has enabled any user to query the system either through LAN or Web to get the latest status and location of a container in the yard.

CONCOR has its own WebServer for providing web interface to the commercial applications i.e. ETMS, CCLS, DTMS etc. The web interface enables our customers to access information regarding their shipments by means of the website.

An integrated track and trace system was also implemented on CONCOR website for providing Container Tracking Details, Train Summaries and current train running position.

CONCOR has also introduced automated e-mails for PDA statement, Rail out and SMS for Rail out cases for EXIM system. For availing such facility the intending customers may contact ED (MIS) at email id anurag@concorindia.com

Web interfaces to access ETMS have been developed for providing queries such as list of containers arrived/ departed, Container status, PDA balance etc.

To view the web interface details/ procedure click here