| Customer Feedback Facility
Dear
Customer,
Thank
you for opening this page. Our endeavor is to constantly
improve the quality of service. We would like to upgrade
our services to meet your expectations.
We accept your criticism with all humility and strive to
rise up to your expectations every time you give us your
feed-back about our quality of service, courtesy and promptness
of our personnel, response to your complaints etc.
We
request you to spend a few minutes of your time to help
us improve our service, by recording your comments on our
service below:
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| Suggestions
pertaining to your dealing with [ Terminal Name ] :
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| 1. |
How
often do you visit a CONCOR terminal? |
Daily
Weekly
Monthly |
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| 2. |
Are
our counter staff prompt? |
Yes
No |
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Are
they helpful ? |
Yes
No |
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Are
they courteous ? |
Yes
No |
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Are they able to explain the rules if you seek any clarification? |
Yes
No |
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Are toilet and drinking water facilities to your satisfaction? |
Yes
No |
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Any
other comment you would like to record about our terminals- |
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| 3.(i) |
Are you satisfied with our transport service- |
Very Satisfied
Satisfied
Not Satisfied |
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| (ii)
What more do you want us to do |
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| 4.(i) |
Are you satisfied with our warehousing facilities? |
Very Satisfied
Satisfied
Not Satisfied |
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| (ii)
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What
more can CONCOR do? |
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| 5.(i)
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Are
you satisfied with our claims settlement process? |
Very Satisfied
Satisfied
Not Satisfied |
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| (ii)
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What
more CONCOR should do? |
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| 6.(i)
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Have
you ever registered your complaints with our Terminal Manager? |
Yes
No |
| (ii) |
Did
you get a prompt response? |
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| 7.
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Any
other comments you would like to make. |
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Thanks. Kindly fill the following particulars for our reference.
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Name
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Company
/ Organization |
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Address |
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Telephone
No. |
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Email
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