We are regularly making efforts to improve our business processed to provide for improved quality of customer satisfaction. Some of the practices adopted by the organisation for achieving these goals are listed below:

	On line Information & Container Tracking
	Container Repair & Cleaning Facilities
	Cargo Palletisation, Strapping etc.
	Cargo Lashing/Choking Facility
	Fumigation of Cargo/Containers
	Supply Chain Management
	Door Delivery/Pick Up of Containerised cargo
	Container/Cargo Survey
	Pre Deposit Accounts
	Round the Clock Security at Terminals
	Facilitation of Customs Clearance
	Flexible Payment Arrangements
	We conduct Customer Satisfaction Survey regularly to get a feedback from the customers and also take action to rectify/improve our services.
	CONCOR had also introduced on Company’s website “Feedback. Com” wherein Customers can obtain information and seek remedies on our services in the format available under menu “Customer Feedback Facility”. Prompt action on these observations/suggestions is taken to improve the quality of our services to the customer.