CONCOR's core business is characterised by three distinct activities, that of a carrier, a terminal operator, and a warehouse operator.

Rail is the mainstay of CONCOR's transportation plans & strategy. Majority of CONCOR terminals are rail-linked, with rail as the main carrier for haulage. Facilities are, however, provided for first and last mile transportation by road also. CONCOR benefits from a close relationship with the Indian Railways. Several of its terminals are situated on leased Railway-land. Many of its key operating personnel are on secondment from Indian Railways or have previously been employed by the Indian Railways. Wagons and operational support from Indian Railways have always been available to the company. As rail is price-competitive over long distances, the price advantage can be passed on to clients, thus allowing for flexible and competitive pricing. The rail link also plays a major role in decongesting our ports and the road corridors that lead to these ports.

Though rail is the mainstay of CONCOR's transportation plan, some CONCOR terminals are exclusively road-fed as well. We provide 94% of our inland transport through the Indian Railways network. Road services are mostly in the form of supplementary services to provide the door to door linkages having carried the bulk of long lead by rail. However, where ever it is operationally or economically a superior option, road is used as an alternative to rail as well.

Terminal and CFS Operator

CONCOR started operations in November 1989 with 7 Inland Container Depots (ICDs). We have since extended the network to a total of 59 terminals, of which 49 are export-import container depots, and 10 exclusive domestic container depots and as many as 31 terminals perform the combined role of domestic as well as international terminals. The company expects the number of terminals to increase to 61 in the next few years (terminal map)

CONCOR's customs bonded Inland Container depots are dry ports in the hinterland, and serve the purpose of bringing all port facilities including Customs clearance to the customer's doorstep. The terminals are almost always linked by rail to the Indian Railway network, unless their size or location dictates that they be linked by road. The rail links enable us to facilitate the moving of large volumes over long distances in the most cost effective manner.

CONCOR's terminals provide a spectrum of facilities in terms of warehousing, container parking, repair facilities, and even office complexes. As CFS operator, CONCOR adds value to the logistics chain by offering value added services such as

	Transit warehousing for import and export cargo
	Bonded warehousing, enabling importers to store cargo and take partial deliveries, thereby deferring duty payment
	Less than Container Load (LCL) consolidation, and reworking of LCL cargo at nominated hubs
	Air cargo clearance using bonded trucking

In the area of domestic business door pick up and door delivery services are the most popular. We also use our terminal network to plan hub and spoke movements that allow single customers to move cargo to multiple locations at a single time, with CONCOR taking care of the distribution and re distribution requirements.

The key value we offer is the provision of a single-window facility co-ordinating with all the different agencies and services involved in the containerized cargo trade, from Customs, Gateway Ports, and Railways, to road hauliers, consolidators, Forwarders, Custom House Agents and shipping lines. To achieve a high degree of customization, we offer packages designed to provide the most cost-effective combination of road and rail. This enables us to offer services which can be individually tailored to every customers specifications, minimizing customers own efforts.

Financial and Physical Performance

Financial and Physical figures of CONCOR for the last ten years are displayed as under. As can be seen, the financial and physical performance during the last decade clearly brings out to success story of CONCOR’s growth.