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Compensation claims for loss, damage, etc. to consignments
in transit are dealt with by CONCOR
in accordance with the provisions of the Railways Act 1989.
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According to the rules notified as required under Section
103 of the said Act, liability of CONCOR
for general goods shall not exceed an amount calculated at
the rate of Rs.50/- per Kg. unless the consignor had declared
the value of the consignment at the time of booking, and paid
in addition to freight charges, a percentage charge which
varies from 0.25% to 1% of the value depending on the distance
for which the consignment is booked.
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In
order to avoid a time bar on settlement of claims, the claims
should be preferred within six months of the date of booking.
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All
claims should be addressed to the Head of the Region (CGM/RGM)
where the destination station/depot lies.
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To assist us in dealing with claim cases promptly, claimants
are requested to furnish the following details in their claim
letter:
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Inland
Way Bill Number |
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Date of Issue of Inland Way Bill |
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Booking
Station |
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Destination
Station |
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Commodity-Description
and Weight |
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Details
of loss/ shortage/ damage |
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Shortage
certificate/open delivery certificate issued by CONCOR
at the time of delivery |
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Amount
Claimed (indicating the basis on which this has been arrived
at, such as original trade invoice, beejuk, bill, etc.)
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Exoneration from responsibility under section 102 of IR
Act 1989: |
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CONCOR
administration shall not be responsible for the loss, destruction,
damage, deterioration or non-delivery of any consignment in
following circumstances: |
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When
such loss, destruction, damage, deterioration or non-delivery
is due to false declaration |
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Where fraud is practiced by consignor/consignee/agent |
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In
case of improper loading/unloading by consignor/consignee/agent |
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Riot,
civil commotion, strike, lock-out, stoppage or restraint
of labour from whatever cause arising whether partial
or general |
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Any
direct/indirect or consequential loss or damage or for
loss of particular market |
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